911 Dispatcher

Position Objectives:

The Mission of Franklin County Communications/911 is to contribute to the safety and quality of life of our community by linking our citizens and public safety agencies with efficient, reliable, responsive, and professional communication services. We take pride in dedicating ourselves to professionalism and public service. We are committed to serving the citizens, patrons, and emergency responders of Franklin County with the highest standards to protect life, property, and the environment.

Duties and Responsibilities:

• Answers calls for emergencies from the public or first responders in a prompt and courteous manner.
• Performs a thorough interrogation of calls, extracts vital information necessary and proper to ascertain the nature and location of the emergency.
• Determines the proper apparatus and personnel required to service the emergency.
• Transmits and receives messages using approved terminology.
• Records correct and proper times relevant to an emergency.
• Maintains knowledge and understanding of the street/location systems.
• Maintains a thorough knowledge and complete understanding of all procedures and equipment as they apply to the activities of the Dispatch Center.
• Performs other duties as assigned.

Minimum Requirements:

•  Must be at least 18 years of age with a High School Diploma or GED equivalent.

• Must be able to work rotating day shifts, night shifts, weekends, and holidays.
• Must be able to sit for extended periods. Must also be able to stand, walk, bend and reach.
• No felony convictions.
• Must be able to attend assigned training.
• Must be able to operate a personal computer and standard office equipment.

• Must be able to type quickly and with accuracy.
• Must be able to maintain composure in stressful situations and interact calmly and professionally with emotionally distraught individuals.

• Must be able to maintain confidentiality.
• Must be able to establish and maintain effective working relationships.
• Must communicate clearly both verbally and in writing.

Desirable Training and Experience:

(Desired but not required):

• Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch certifications
• Missouri Uniform Law Enforcement System (MULES) Certification
• CPR Certification
• Other specialized certifications may be beneficial

Benefits:

Eligible for generous benefit packages:

• Affordable health, dental, vision and life insurance.
• Earned and accrued personal leave and catastrophic illness.
• Pension and Deferred Compensation plans; LAGERS, CERF and 457 Savings Plan.
• Shift Differential
• Holiday Pay
• Equal Opportunity Employer

More Information:

• Applicants will consent to a background screening and/or investigation and drug screening. 
• On-line Employment Application - www.franklinmo.org
• Telephone inquiries: Franklin County 911 Operations Manager 636-584-6894