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Detention

The Franklin County Adult Detention Facility is a maximum-security facility that is operated under the protection of full-time commissioned deputies, civilian detention / transport officers, and support staff.  Aside from facility security, the deputies and civilian officers are responsible for transporting detainees to and from court, along with in and out of Missouri extraditions.  Detainees in custody at the Franklin County Adult Detention Facility range from civil detainees to dangerous felons.   
 
Support staff administers such responsibilities as clerical support and janitorial duties for all areas of the Franklin County Sheriff’s Office and Adult Detention Facility. Thousands of nutritional meals are prepared by kitchen personnel each year, along with medical services personnel providing care for detainees.
 
Each year thousands of detainees pass through the Franklin County Adult Detention Facility.  They consist of first time arrestees, people serving court ordered sentences, and those waiting for their judicial actions to transpire. 


Additionally, the Franklin County Adult Detention Facility houses detainees for municipalities within Franklin County.  The daily average of detainees housed by Franklin County for 2024 was 175, with the highest number for any one day of 230 detainees. 

Sheriff's Office Building

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  • The Franklin County Adult Detention Facility no longer allows "in person visits" other than visits involving a detainee's attorney.  An attorney / client visit will be conducted through the attorney / client room which is a designated area specifically designed for these purposes and / or other state or local interviews. Specific visits such as those for discovery must be scheduled minimally 24 hours in advance.      

    To visit a loved one or family member currently incarcerated, there are several options available through PayTel Communications Inc.  

    To set up an account please contact Pay Tel:

    • By Phone 1-800-PAY-TELL (800) 729-8355)

    • Online -  at paytel.com or by clicking this link -  PayTel

    • Using a Kiosk in the Detention Center Lobby


    There is an option for free phone call or video visitation opportunities using the PayTel Kiosk's in the lobby of the detention facility.  Once you have been added as a contact by the detainee, you will schedule these visits at least 24 hours or more in advance to get your preferred visit times.  It is important to know, there are limited kiosks in the detainee population areas which may result in not getting your desired time.

  • You can obtain the Identification Number of a detainee incarcerated at the Franklin County Adult Detention Center two ways:

    • Through contact with the detainee during a phone call / video visitation call or through mail they send

    • By contacting the Franklin County Adult Detention Center

      • Call (636) 583-2560 and ask for extension 1210 to speak with our Commissary Deputy

  • Detainees are able to purchase various items through the Commissary provided they have funds available on their account.  They can purchase items one time per week. Orders are typically submitted on Tuesday morning and purchased items are distributed on Wednesday of each week, unless otherwise noted. Items purchased through the Commissary will be sent with the detainee upon their release.

     

    In addition to detainees being able to purchase commissary weekly, they also have access to vending machines daily during their recreation period.  During this time they can use their available funds to purchase snack items.
     
    Upon intake to the Franklin County Adult Detention Center, all detainees are provided a pair of pants, a shirt, 2 pair of underwear, 2 pair of socks, 2 t-shirts, and if applicable 2 bras to wear as well as soap, a toothbrush, toothpaste, and a comb. All other items will need to be purchased through a Commissary Account.  Indigent Detainees in the Detention Center for more than 10 days can submit an “Indigent Request Form” to request additional items every 10 days.
     
     Items available for purchase through the Commissary include:

    • Personal Hygiene Items (soap, shampoo, razor, etc.)

    • Stationary Items (stamped post cards, pens, writing paper, stamped envelopes, etc.)

    • Socks, briefs, T-shirts, bras, thermal bottoms, and thermal shirts

    • Shower sandals, white Velcro shoes

    • Certain over the counter (OTC) medications including: Tylenol, Oragel, cough drops, upset stomach relief, denture adhesive, contact solution, etc. OTC medications will be kept for the detainee on the medical cart once purchased.  

    • Various snacks and candy

    • Sugar, creamer, and other condiments


    For additional Commissary questions not answered on our website, please call our office at (636) 583-2560 and ask for extension 1210 to speak with our Commissary Deputy.  Please note our Commissary Deputy’s normal schedule is Monday-Friday 8:00am - 4:00pm.

  • Commissary items can be purchased one time per week.  The Commissary Order is sent off on Tuesday morning unless otherwise noted.  For a detainee to place an order, funds need to be deposited into their account prior to the Commissary Order being sent in.  Funds placed into their account after Tuesday morning will be available for their use the following week or for vending machine purchases. There are three ways to deposit money into a detainee's account for commissary and / or phone card purchases.

     

    Please be aware, there are fees associated with all of these transactions.

    • Use the Kiosk in the Detention Center Lobby- You can search by the detainee name or by their ID number.  This Kiosk accepts cash, debit card, and credit card.

    • By Phone- through Access Corrections (866) 345-1884. You must have the detainee ID number to complete this transaction.

    • Online- At accesscorrections.com or by clicking on this link Access Corrections. You must have the detainee ID number to complete this transaction.

  • All remaining funds on a detainee's account will be released to them in the form of a debit card upon their release whenever possible.  If a detainee is released to another agency, their funds can sometimes be transferred to that agency.  If it is not possible at the time of release or transfer, a detainee can:

    • Return to the Detention Center Monday-Friday from 8:00am - 4:00pm to pick up their debit card

    • Mail us a notarized letter requesting the debit card be mailed; including a stamped and addressed envelope for us to mail the debit card. Send the letter and stamped envelope to:

      • Attention:  Commissary Deputy

      • #2 Justice Ln.

      • Union, MO 63084

    •  At the end of October each year, all unclaimed funds remaining will be forwarded to the Missouri State Treasurer’s Office and will then need to be claimed through the Unclaimed Properties Division of their office.

  • Pay Tel Communications Inc. is the detainee telephone service provider for the Franklin County Adult Detention Facility  

    To set up a Detainee Phone Account please contact PayTel

    • Online - at paytel.com or by clicking this link -  PayTel

    • Using a Kiosk in the Detention Center Lobby


    General Call Information:

    • Calls are recorded and are subject to monitoring at any time.

    • Call forwarding and/or three-way calling is not permitted.

    • Refunds for dropped calls to cell phones will not be issued.

    • Maximum time allowed per call is 15 minutes.

  • The Franklin County Adult Detention Facility does not allow any mail to enter the facility. 

    For quite some time the Franklin County Adult Detention Facility has considered stopping the privilege of inmates receiving books and other mail via U.S. Postal Services and all other parcel services. This will include any mail from outside of our confinements to include religious material. Despite the rules of no contraband in this facility and rules stating books or magazines must be mailed in through a publisher, we have intercepted books with fake publisher’s addresses or have received alerts by our K-9 on multiple packages. These types of instances have prompted a reaction from this office in efforts promoting a safer incarcerated community which have led us to this new policy.

    Throughout the country there has been an increase in inmate overdoses and or deaths in detention facilities. This great concern has solicited this response from the Franklin County Sheriff’s Office as we do not want to cause undue stress on inmates or staff and furthermore do not want to expose the inmates or staff to dangerous drugs.

    Sending Mail:

    All mail (letters, cards, and/or post cards) must be sent to the following address for distribution. From there the mail will be scanned into the ICS (Inmate Communications System) to allow viewing. If any non-compliant mail, to include but not limited to books or magazines is received by the facility at the address below or this facility’s address, it will not be provided to the detainee and is subject to being disposed of.  There will be no exceptions to this rule.

    Detainee correspondence, except legal mail, should addressed in the following format:    

    • FRANKLIN COUNTY ADULT DETENTION FACILITY

    • FACILITY ID # 5278

    • (PLACE DETAINEE NAME HERE)

    • (PLACE DETAINEE ID # HERE)

    • PO BOX 18247

    • GREENSBORO, NC 27419

  • Please direct all calls pertaining to an Inmates Court Case status to:
    The Franklin County Circuit Court Clerk (636) 583-7365

    Including:

    • Questions regarding what took place at court.

    • Finding out whether or not an Inmate will be released, on a particular case.

    • Finding out whether or not a bond has been changed.


    Casenet.com is an additional source of case information.  Please note that the above information will not be entered into casenet immediately after court. Questions of a time sensitive nature would be best directed to the court of jurisdiction.

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